Shipping and Returns

UK Deliveries

We offer free standard shipping for all orders via the Royal Mail Tracked 48h service, or express shipping via Royal Mail 24h service at an additional fee of £3.95.

Our warehouse will process your order within 1 working day if placed before 1pm, resulting in most orders arriving within 3 days. Tracking is provided via email after your order is placed.

As a registered UK company there are no customs or tax charges for our UK customers.

Europe, USA and Canada Deliveries

We offer free standard international shipping for all orders via Fedex International services. Depending on your location, delivery will typically take 3-5 days.

Our warehouse will process your order within 1 working day if placed before 1pm, resulting in most orders arriving within 5 days. Tracking is provided via email after your order is placed.

International orders are delivered duties unpaid (DDU), meaning any customs duties that may be payable are the sole responsibility of the customer purchasing. We understand this may be unfavourable and so offer our support by way of covering the standard shipping fee our international customers, which is free for all orders. Customs duties are dependent on local rules and regulations which vary from country to country, please visit your official government sources for more information on customs charges. We are a UK registered company and our products are all originated from the UK.

Africa, Asia, South America and Oceania Deliveries

We are not currently able to ship to countries within Africa, Asia, South America + Oceania, but we are working extremely hard to create delivery options for you! Please enter your email into the sign-up form in our footer to be the first to know when this is ready.

Refunds and Returns

We take extreme care to ensure your products are securely packaged and arrive to you in perfect condition. If for any reason your order arrives below standard, or you've noticed a mistake, please contact us via email and we will provide options to make things right. Please email hello@manapura.co with your name, order number, delivery address and attach any helpful images so that we can look into the problem.

Your satisfaction is our priority, and so we offer a 14-day money-back guarantee on all unopened orders. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be responsible for all shipping and handling charges incurred when shipping any products back to us. To arrange a refund, please contact us at hello@manapura.co including your order number and reason for return.

Please allow 7 working days for your return to be processed and an additional 15 working days for the refund to show in your account.

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